Policies & Legal

 

Payment Options

We accept American Express, Discover, MasterCard, and Visa. We will accept checks and money orders only if drawn in U.S. funds. A $35 charge will be assessed on checks returned because of insufficient funds. We are unable to accept electronic checks at this time.

You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. Alternatively, if you are not comfortable entering credit card information over the internet, please feel free to use our fax order form or call us. A link to the fax order form can be found in the payment section of our checkout page. Orders will only be billed after they have been shipped. This includes backordered items.

Purchase Orders
Please contact Customer Care to make purchase order arrangements.

Sales Tax and Customs Information

Sales Tax
We will not collect sales tax unless the order is placed to ship to a Pennsylvania or California address. The customer is responsible for all taxes and assessments for orders shipping to any other state or locality.

If your organization holds a valid sales tax exemption permit for Pennsylvania or California, please contact Customer Care for assistance.

Customs and Import Duties
You understand and agree that non-US orders for physical products may be subject to import duties and taxes for any orders placed through stroll.com. You are responsible for any additional customs clearance fees and taxes. Refusal to pay these fees will result in the carrier abandoning the package and you will be responsible for the cost of the merchandise. We will indicate the contents of the package as Educational Material and will state the full cost of the invoice on the shipping documents. stroll.com has no control over these additional charges and cannot predict what they may be. You should contact your local customs office for additional information. The recipient's name is indicated as the importer of record for any pertinent shipping documents. The importer of record is responsible for the shipment and must comply with all regulations and laws for the country in which you are receiving the goods. If your order is seized in customs due to violation of any laws we will not refund the cost of your order or shipping charges.

Coupon Policy

There is a limit of one coupon per order per household. Unless otherwise stated, all outstanding coupons, promotions, sales discounts and special offers cannot be combined and must be redeemed by the expiration date assigned to the code.

Shipping Information

Please note that we do not ship on weekends or holidays and only offer weekday delivery.

Our preferred carrier for all shipments is the U.S. Postal Service. For expedited service, such as Next Day or Second Day service, we use FedEx. Unless indicated otherwise, a shipping and handling fee is applied to all orders. The shipping and handling cost is a non-negotiable flat rate fee that covers the cost of postage as well as handling and packaging costs. If a delivery is refused by the customer without authorization from Internet Order LLC, a fee for return shipment and/or a restocking fee may be applied to any subsequent request for a refund. Whenever possible, if you have opted to provide us with your e-mail address, we will send you a confirmation e-mail with a tracking number, if available, once your order is mailed from our warehouse.

Availability

Shipping Times

All delivery times are in addition to the availability of the order, except for telephone orders. Telephone orders for expedited shipping that are placed by 3 PM Eastern Time will be processed the same day.

When will your order arrive?
To calculate when you will receive an item, you need to consider the availability of the items you are ordering as well as the shipping option you select. Here's the equation we use:

Item Availability + Shipping Time = Total Delivery Time

For example, if an item is available to ship on the next business day and the shipping time will be 5-7 business days, your total delivery time will be 1 day (availability) + 5 to 7 days (shipping time). So you can expect to receive this item at your front door in about 6 to 8 days after you have placed your order.

Products With Different Availability In The Same Order
Orders are shipped together. You should use the longest availability time in calculating the arrival time of your order.

Money Back Guarantee Policy

Your use of the Internetorderllc.com and stroll.com Websites constitute your agreement with the Money Back Guarantee policy (“Money Back Guarantee Policy”) set forth herein as well as all Acceptable Use Policies (“AUP”), which are also deemed to include any other terms and conditions stated herein, Internet Order LLC’s Privacy Policy, other stated policies and any applicable laws. This Money Back Guarantee Policy is subject to change without prior notice. If you do not agree with these AUPs, please do not use or access the Website.

If, after using the product pursuant to the instructions set forth audibly within the product as well as set forth in the written materials accompanying the product, you are not satisfied, you may return the product within thirty (30) days of receipt of the product as described and detailed in the Cancellation Policy. 

It is important to note the following:

First, the product must not be damaged and be in good condition.

Second, you must attest to the fact that you have not copied and/or downloaded the product.  Any copies or downloads, to devices including but not limited to mp3 or similar type devices, must be erased.

Third, this Money Back Guarantee covers the actual cost of the product.  You are responsible for the costs of return shipping.

Cancellation & Return Policy

Your use of the Internetorderllc.com and stroll.com Websites constitute your agreement with the cancellation policy (“Cancellation Policy”) set forth herein as well as within the fulfillment materials in each product shipment, and Acceptable Use Policies (“AUP”), which are also deemed to include any other terms and conditions stated herein, Internet Order LLC’s Privacy Policy, e-mail Policy, other stated policies and any applicable laws. This Cancellation Policy is subject to change without prior notice. If you do not agree with these AUPs, please do not use or access the Website.

You may cancel a shipment by speaking with a Customer Service Representative (“CSR”), anytime before it ships, at 866-204-7139.   Please note that a shipment usually ships within 24 hours to 48 hours after placement of an order.

You may return a product within thirty (30) days of receiving the product, on condition that you follow the proper steps set forth below.

PLEASE FOLLOW THESE STEPS TO RETURN YOUR ORDER:

If you decide to cancel a trial offer, you must follow the following steps in sequential order:

First, you must contact our customer care center to obtain a Return Merchandise Authorization Number (“RMA”) and arrange a return.  Our customer care center can be contacted via: e-mail at CustomerCare@stroll.com, or by telephone at 866-204-7139.

Second, you must clearly and legibly print the following shipping address on the outside of the shipping box containing the product you are returning:

Internet Order LLC
2811 Southampton Rd
Philadelphia, PA 19154
Attention: Customer Care Center
RMA No. ___________________

Third, you must clearly and legibly print your RMA on the outside of the shipping box, below the address, as indicated above. 

Fourth, you must ship the package within ten (10) days of receiving the RMA.

Timeliness and Shipping Method
Be sure to ship the package in a timely fashion.  Your RMA will expire ten (10) days after it is provided to you.  After the ten (10) day period, your package may be refused by our warehouse and installment payments may resume.

We suggest that you use a reputable shipper who can supply a tracking number.  Otherwise, you may be liable for the entire cost of the course if it is lost in transit.

IMPORTANT NOTICE AS TO REFUNDS
Unless you specifically request otherwise, all refunds will be credited to the same credit card or bankcard used to initially charge the product.  Please be aware that it may take up to thirty (30) days for a refund to post to your account.

If you receive another charge, or if your refund is not credited to your account within thirty (30) days for any reason, please contact our returns department directly at 877-790-7602.  This will allow us to provide you with proper and expedient service.

Exchanges are Fair and Simple
If you receive a defective product, we will gladly exchange it within 30 days after shipment of your order. However, you will need to first obtain an RMA number by calling us. Your replacement will be shipped to you once you call us and obtain an RMA number. You will not have to wait until we receive your defective product. We reserve the right to bill you for the reshipment if your order is not received within 10 days of issuing an RMA number.

Restocking Fees
Per our cancellation and return policy, items returned without an RMA, or more than ten (10) days after the RMA was issued, may be refused by our warehouse. In certain circumstances, our warehouse may elect to accept the return past the ten (10) day period for a 25% restocking fee. Orders that are returned after the 30-day trial period is over will be subject to a 25% restocking fee. Returns that are not in re-saleable condition will be refused.

Secure On-line Payments

100% Safe Shopping Guarantee
Our 100% Safe Shopping Guarantee protects you while you shop at stroll.com, so that you NEVER have to worry about credit card safety. Period.

We Protect Our Customer Information
Unless you choose to use our standard server checkout option, all of the information you enter to place an order will be stored using a secure server. We use state-of-the-art 128-bit SSL encryption verified, issued, and certified by Comodo. The secure server software (SSL) encrypts all information you enter before it is sent to us. You can always be aware of a secure page by spotting the lock in the bottom status bar of your browser. Furthermore, all of the customer data we collect is protected against unauthorized access, both at our offices and at our hosting facility.

Guarantee Details
Under the Fair Credit Billing Act, your bank cannot hold you liable for ANY fraudulent charges. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

General Terms & Conditions

Important Notice
Your use of the Internetorderllc.com and stroll.com Websites constitute your agreement with the general terms and conditions outlined below (“General Terms and Conditions”), which are also deemed to include any other terms and conditions stated herein, Internet Order LLC’s Privacy Policy and any applicable laws. These General Terms and Conditions are subject to change without prior notice. If you do not agree with these General Terms and Conditions, please do not use or access the Website.

Copyright and Trademark
All contents are protected by U.S. and international copyright and other intellectual property laws.  Copyright © 2014 Internet Order LLC. All rights reserved. All software and other technology components of this Website are protected by U.S. and international copyright. All rights reserved. Internet Order LLC, Stroll and their associated logos have been registered (or are included in pending registration applications) by Internet Order LLC and/or Simon & Schuster (and used by permission herein) for trademark and/or service mark protection.  All rights are reserved with regard to those marks and any other Internet Order LLC, Stroll and/or Simon & Schuster trademarks or service marks, registered or unregistered, appearing herein. This site may also contain trade names, trademarks and service marks of other companies that are the property of their respective owners.

Site Use
This site and its contents are provided solely for personal, noncommercial use, including the online purchase of the merchandise depicted, and for no other purpose. Any downloading or copying of the materials herein is permitted for such personal, noncommercial use only. You agree not to reproduce, retransmit, photocopy, distribute, disseminate, sell, publish, broadcast or circulate the information received through the Websites to anyone without the express prior written consent of Internet Order LLC. No right, title or interest in any such materials is transferred to you upon such copying or downloading, and such materials may not be transferred, linked, reproduced, retransmitted or otherwise distributed or displayed, in whole or in part.  You agree to indemnify and hold harmless Internet Order LLC, Simon & Schuster, and their respective affiliates, officers, directors, employees, agents, distributors, vendors and other representatives from and against any and all third party claims, demands, liabilities, costs or expenses (including reasonable attorneys’ fees) resulting from your breach of any of the General Terms and Conditions.

Information and Product Display
We make every effort to provide the most recent, accurate and reliable information and images on the Websites. However, there may be times when information displayed on the Websites may contain incomplete data, typographical errors, inaccuracies or outdated information (for example, when an item featured on the Website is no longer available). This includes our attempt to accurately depict the products offered on this site. Internet Order LLC makes no warranties as to the accuracy, completeness or timeliness of the information accessible via this website. Any errors are unintentional, and we apologize if erroneous information is reflected in product pricing or availability, or if such erroneous information affects your individual order in any way. Internet Order LLC reserves the right to correct errors and update product and other information at any time. Of course, we will make every effort to provide you with current prices at the time you place your order.

Pricing
We make every attempt to avoid errors in pricing and product information. If a mistake does occur, we reserve the right to correct it and, in our sole discretion, to refuse or cancel any order placed for that item at the incorrect price. All prices listed on this site are in U.S. dollars.

Testimonials and reviews
All of our testimonials and reviews are true, reflect the opinions and experiences of real users of stroll.com's products, and are submitted voluntarily by customers. If you would like to submit a testimonial or review to stroll.com, you agree that it becomes the exclusive property of Internet Order LLC, which includes the right to reproduce, edit, and/or publish the testimonial or review which may include your name or initials and city/state/country of residence. Some customers who have submitted reviews or testimonials in the past may have received free or discounted products or services as a thank you in appreciation for the time they invested in writing or recording their testimonials or reviews. Internet Order LLC is under no obligation to do so.

Links to Other Sites
Internet Order LLC makes no representations or warranties about any other Website you may access through the Websites. If there is a link to another Website, such link does not constitute an endorsement of that site or the products or services contained therein and is provided solely as a convenience to you.

Technology Issues
We make every commercially reasonable effort to secure our site from interruptions, errors, defects, viruses, and other harmful elements, however, we cannot warrant that the Websites will operate uninterrupted, error-free or without defects, or that the Websites or their servers will be free of viruses or other harmful elements. As a visitor to the Websites, your access is undertaken at your own risk. As such, we are not liable for any damages related to your accessing or inability to access the Websites, even if Internet Order LLC knew or should have known of the potential for such damages.

Disclaimer
UNLESS SPECIFICALLY NOTED, THIS SITE, ITS CONTENT OR THE INFORMATION AVAILABLE ON OR THROUGH IT IS PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. You acknowledge that you use this site at your own risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this site, and that Internet Order LLC, Simon & Schuster, and their respective affiliates and third party service providers shall not be liable for any damages of any kind, including but not limited to, special, indirect or consequential damages related to your use of this site.

Please note that the above disclaimer does not apply to products you may purchase through this site. Warranties and return rights concerning such products are governed by terms and conditions provided elsewhere in this site.

Choice of Law
If any disputes arise between us regarding your use of this Internet Order, LLC website (the “Website”), such disputes shall be resolved according to the laws of the State of Pennsylvania, without regard to the principles thereof regarding conflicts of law.

Dispute Resolution
If you have a dispute concerning any aspect of the General Terms and Conditions, the Website or your purchase, use or return of merchandise, you should first contact customer support on our Website at http://www.pimsleurapproach.com/help or by calling toll free, 888-460-6933 or by completing the customer support form. If Customer Support doesn't resolve your dispute to your satisfaction, you can start a formal dispute proceeding by completing a Dispute Notice. Completing a Dispute Notice will elevate your dispute and we will attempt to resolve the matter to your satisfaction within thirty (30) days of our receipt of your Dispute Notice. We may choose to provide you with a final written settlement offer during this process. If we provide you with a final written settlement offer and you don't accept it, or we can't otherwise satisfactorily resolve your dispute, you can submit your dispute for resolution by arbitration before the American Arbitration Association ("AAA") in the county where you live by filing a separate Demand for Arbitration online by following the instructions at https://apps.adr.org/webfile/. You will need our mailing address to file online which is:

Internet Order LLC
1600 JFK Boulevard
3rd Floor
Philadelphia, PA 19103

If we have a dispute, we will submit our dispute for resolution by arbitration before the AAA in Philadelphia, PA. If either party files for arbitration, it will be conducted in accordance with the then current AAA Commercial Arbitration Rules. The arbitrator will have exclusive authority to resolve any dispute including any claim that all or any part of the Member Terms, including this provision, are unenforceable. If you proceed to arbitration, we will pay all AAA filing, administration and arbitrator fees unless the arbitrator determines that your claim is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)). For claims brought by you of Ten Thousand Dollars ($10,000.00) or less, you can choose whether the arbitration proceeds in person, by telephone or based only on submissions. The arbitrator may award any form of individual or equitable relief, including injunctive relief. Any award will be final and conclusive to the parties and may be entered in any court of competent jurisdiction. If you initiate arbitration and the arbitrator awards you relief that is greater than our final written settlement offer made before an arbitrator was selected, then we will pay you a minimum recovery of One Thousand Dollars ($1,000.00), plus we will reimburse any reasonable expenses incurred by your attorney, if any, including fees reasonably accrued for investigating, preparing and pursuing the claim in arbitration. Although under some laws we may have a right to an award of attorneys' fees and expenses if we prevail in arbitration, we agree that we will not seek such an award from you. You and your attorneys are not required to keep the results of the arbitration confidential. This provision shall not be construed to preclude any party from seeking injunctive relief to protect its rights pending an outcome in arbitration.

YOU ACKNOWLEDGE AND AGREE THAT, VIA YOUR ACCEPTANCE OF THESE DISPUTE RESOLUTION PROVISIONS, YOU WAIVE ANY RIGHT TO A JURY TRIAL, AS WELL AS YOUR RIGHT TO BRING, JOIN OR PARTICIPATE AS A PLAINTIFF OR A CLASS MEMBER IN A CLASS ACTION SUIT BROUGHT AGAINST US, ANY PERSON RELATED TO US OR A SERVICE PROVIDER USED BY US TO PROVIDE THE SERVICE. You agree to the entry of injunctive relief to stop such a lawsuit or to remove you as a participant in such a suit. The General Terms and Conditions do not constitute a waiver of any of your rights and remedies to pursue a claim individually and not as a class action in binding arbitration as provided above. This provision preventing you from bringing, joining or participating in class action lawsuits is an independent agreement. You may opt-out of these Dispute Resolution Provisions by providing written notice of your decision within thirty (30) days of the date that you first place an order to purchase merchandise.

User Communications
Any message you send to us via e-mail, postcard, letter, voice mail or other transmission relating to your use of this site, other than an actual order for merchandise, shall be and remain Internet Order LLC's property, and Internet Order LLC shall not be limited in any way in its use, whether promotional, commercial or otherwise. However, we will not use your full name in any such promotional use without your permission. You agree that no such messages will violate the rights of any third party or contain any libelous or otherwise unlawful materials. We save certain messages and e-mails on file for promotional and marketing purposes, but we are not required to, and do not, retain every such message.

Site Operator
Internet Order LLC, 1600 JFK Boulevard, 3rd Floor, Philadelphia, PA 19103 in conjunction with its third party service providers, operates this Web site.

Terms and Conditions of Sale
Receipt of an electronic or any other form of order confirmation does not signify order acceptance, nor does it constitute confirmation of our offer to sell. stroll.com and Internet Order, LLC reserve the right to accept or decline your order for any reason.

All orders placed will be subject to screening by our credit and fraud avoidance department. We reserve the right to require additional information or verifications before accepting any order.

If any of the personal information necessary to fill your order changes after your order is placed with us (i.e, billing address, shipping address, or phone numbers), you are obligated to contact us with these changes. We reserve the right to assess a return shipment fee on any orders returned to us because you provided incorrect information. It is your responsibility to retain all records of your purchase in the event that it may be needed in the future.

If we are unable to bill you for your order after you received shipment and you do not contact us, your account may be sent to a collection agency. You are responsible for any and all collection fees associated with your account, in addition to accrued interest at the maximum allowable rate permitted by law. If your account has been sent to collections, please contact Billing@stroll.com to make payment arrangements.

We are not responsible for any overdraft fees or other bank charges you may incur as a result of your purchase.

Competitor Notice
Companies that reproduce, publish, distribute, market, or sell language learning courses are expressly prohibited from using, receiving information from, or ordering from the stroll.com web site.

Privacy Policy

The privacy policy is now located here.

Contacting You

We want to communicate with you only if you want to hear from us. To opt out of receiving communications from Internet Order LLC: (1) e-mail "unsubscribe" to customercare@stroll.com or (2) make your request in person by contacting us at 866-204-7139.